Returns & Refunds Policy

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This policy applies to all purchases made through Schoolprepare.com. Please read carefully before requesting a return or refund.

24 Hours Cancellation

We accept order cancellation within 24 hours before the product is shipped. If the order is cancelled within this timeframe, you will receive a full refund.

30 Days Returns & Exchanges Policy

If for any reason you are not satisfied with your purchase, you have 30 days after delivery of your order to return an item.

After 30 days from the delivery date, we will no longer accept returns.

Refund Process & Return Conditions

To request a return, please email us at: customer@Schoolprepare.com

.shop. We will respond within 24 hours after receiving your email (except weekends).

If the return is due to a quality issue, please provide your order number and attach clear photos of the items showing the problem.

After we receive your returned order, our Quality Assurance department will inspect and verify the condition of the item. Upon acceptance of your return, a refund will be issued to your original payment method within 1-3 business days.

Return Conditions

All returns must meet the following conditions:

Items returned without authorization will not be accepted
The return must be initiated within 30 days of receiving your order
Any promotional gifts must be returned with your item
All items must be in original condition - unworn, unwashed, and unaltered
Items must have all original tags and packaging
Your return must be shipped within the given timeframe (3-12 working days)
You must provide the tracking number and receipt after returning the item

Refunds

Once we receive and inspect your return, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

If approved, we will process your refund to your original payment method within 5 business days (depending on your bank's processing time).

Full Refund Eligibility

Schoolprepare.com covers return shipping costs and replacement fees in these cases:

Product quality problems (defective/damaged items)
Wrong item(s) shipped
Product lost during transportation

Late or Missing Refunds

If you haven't received your refund:

Check your bank account again
Contact your credit card company (processing may take 5 working days)
If you still haven't received your refund, contact us at customer@Schoolprepare.com

Important Notes

Products returned due to discrepancies in description will not incur any fees
All costs (including shipping) caused by quality problems are covered by us
Sale items are only eligible for exchange (conditions apply)
Customized or personalized items cannot be returned
Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:

Email: customer@Schoolprepare.com

Customer Service Hours: Monday-Friday, 9AM-5PM (excluding holidays)